Returns Policy

Eligible Products

At Rosewhite.skin, we understand that sometimes you may need to return a product. We want to make this process as smooth as possible for you. Our returns policy covers a wide range of eligible products.

If you are unhappy with your purchase of skincare products, cosmetics, or beauty tools, you may be eligible for a return. We believe that customer satisfaction is our utmost priority, and we strive to ensure that you are completely satisfied with your purchase. We understand that everyone's skin is unique, and what may work for one person may not work for another. Therefore, we offer a hassle-free return process for our valued customers.

When it comes to skincare products, we understand that finding the right one can be a challenging task. That's why we have carefully curated a collection of high-quality skincare products, ranging from cleansers and toners to serums and moisturizers, to cater to different skin types and concerns. Whether you have dry skin, oily skin, acne-prone skin, or aging skin, we have products that are specifically formulated to address your needs.

Please keep in mind that certain products, such as personalized items or items with hygiene concerns, may not be eligible for return. Personalized items are specially made for you and cannot be returned unless there is a manufacturing defect or damage during transit. Items with hygiene concerns, such as opened skincare products or used beauty tools, cannot be returned due to health and safety reasons. This also includes products which are used, damaged, or opened. 

For a detailed list of eligible products, please refer to our website or contact our customer service team. Our dedicated team of skincare and beauty experts will be more than happy to assist you and provide you with the information you need to make an informed decision.

Return Process

Returning a product is easy at Rosewhite.skin. We understand that sometimes a product may not meet your expectations or you may simply change your mind. Whatever the reason, we are here to assist you in the return process. All returns must be initiated within 5 days of receipt of the product. To initiate a return, we recommend following these simple steps:

  1. Visit our website and navigate to the "Returns" section. We have designed our website to be user-friendly, ensuring that you can easily find the information you need. Our "Returns" section provides all the necessary details and instructions to guide you through the return process.
  2. Fill out the return request form, providing details such as your order number, the product(s) you wish to return, and the reason for the return. This information is crucial for us to understand your specific requirements and ensure a smooth return process. We appreciate your feedback as it helps us improve our products and services.
  3. Once your return request is submitted, our customer service team will review it within 24-48 hours and provide you with further instructions. A shipping label will be provided as well. We take pride in our dedicated customer service team, who are always ready to assist you. They will carefully assess your request and provide you with personalized guidance to ensure a hassle-free return experience.
  4. Follow the provided instructions to ship the product(s) back to us. We understand that returning a product can be a concern for some customers, but rest assured, we have taken measures to make the process as convenient as possible. Please ensure that the items are securely packaged to avoid any damage during transit. We recommend using a trusted shipping service to ensure the safe delivery of your return.
  5. Once we receive the returned product(s), our team will inspect them to ensure they are in their original condition. We understand the importance of quality and want to ensure that every product meets our high standards. This inspection process may take up to 5 business days, as we want to be thorough in our assessment.
  6. If the returned product(s) meet our return policy requirements, we will process your refund. We value your trust in our brand and want to ensure that you are satisfied with your purchase. Our refund process is designed to be efficient and transparent, ensuring that you receive your refund in a timely manner. You can expect to receive an email notification once your refund has been processed. If approved, the refund will take place within 10 days.

Refunds

Once your return is approved, we will process your refund. Refunds will be credited back to the original form of payment used for the purchase minus the shipping cost. Depending on your financial institution's processing time, it may take a few business days for your refund to reflect in your account or on your credit card statement.

We strive to ensure a hassle-free refund process. However, please note that depending on your individual circumstances, there may be additional delays in receiving your refund.

Exceptions

While we aim to provide a smooth returns process for our customers, there are a few exceptions to our policy:

  • Products that have been used, opened, or are not in their original condition may not be eligible for return.
  • Personalized or customized items that have been customized specifically for you cannot be returned unless there is a manufacturing defect.
  • Products with hygiene concerns, such as opened skincare, cosmetics, and prescription medication cannot be returned for safety reasons.

We recommend carefully reviewing the product description and considering these exceptions before making a purchase.

Contact Us

If you have any questions or concerns regarding our returns policy, our customer service team is here to assist you. You can reach us through our website's contact form or by calling our toll-free number during business hours. Our friendly and knowledgeable team will be happy to help you with any inquiries you may have.

Thank you for choosing Rosewhite.skin. We value your satisfaction and look forward to serving you on your skincare and beauty journey.