FAQ

Frequently Asked Question About Rosewhite Skincare (FAQ)

What is your best-selling product?

The Rose White cleanser is the most popular product sold with many customers praising its effectiveness to remove oil for a clear skin.


How do I know which products are suitable for my skin type and concerns?

To determine which products are suitable for your skin type and concerns, it's essential to assess your skin's needs, consider your specific concerns (e.g., dryness, acne, sensitivity), and seek guidance from a dermatologist or skincare professional who can provide personalized recommendations.


What are the benefits of using natural or organic ingredients in skincare?

Using natural or organic ingredients in skincare can offer benefits such as reduced exposure to potentially harmful chemicals, gentler formulations suitable for sensitive skin, and a focus on sustainable and eco-friendly practices.


How often should I exfoliate, cleanse, tone and moisturize my skin?

The frequency of exfoliating, cleansing, toning, and moisturizing your skin depends on your skin type and concerns, but a general guideline is to cleanse and moisturize twice daily, exfoliate 1-3 times a week, and tone once or twice daily.


What are the signs of skin aging and how can I prevent or reduce them?

Signs of skin aging include fine lines, wrinkles, loss of firmness, and age spots, and they can be prevented or reduced by using sunscreen daily, maintaining a healthy lifestyle, using anti-aging products with ingredients like retinol or antioxidants, staying hydrated, and avoiding excessive sun exposure and smoking.


How can I protect my skin from sun damage and environmental stressors?

You can protect your skin from sun damage and environmental stressors by wearing sunscreen daily, seeking shade when the sun is strongest, wearing protective clothing, using antioxidants in your skincare routine, and maintaining overall skin health through proper hydration and a balanced diet.


What are the differences between serums, creams, lotions and oils?

Serums are lightweight and contain high concentrations of active ingredients for targeted concerns, creams are thicker and provide general hydration and nourishment, lotions are lighter than creams and offer more spreadability, while oils are lipid-based and provide intense moisture for dry skin or can be used as a nourishing supplement in a skincare routine.


How can I treat acne, blemishes, scars or hyperpigmentation on my skin?

You can treat acne, blemishes, scars, or hyperpigmentation on your skin by using products containing ingredients like salicylic acid or benzoyl peroxide for acne, vitamin C or niacinamide for hyperpigmentation, and incorporating regular exfoliation and sunscreen to aid in the skin's natural healing process.


What are some ingredients that I should avoid or be careful with in skincare products?

Some ingredients that you should avoid or be careful with in skincare products include sulfates, parabens, formaldehyde-releasing agents, artificial fragrances, and high concentrations of alcohol, as they may cause skin irritation or adverse reactions for some individuals.


How long does it take to see results from using your products?

The time it takes to see results from using skincare products varies depending on the product, individual skin type, and specific concerns, but generally, it may take a few weeks to notice significant improvements.


How do I store and use your products correctly to ensure their quality and effectiveness?

To ensure the quality and effectiveness of skincare products, store them in a cool, dry place away from direct sunlight, follow the recommended application instructions, and always check the expiration dates to use them before they expire.


Do you offer any samples, discounts, free shipping or returns on your products?

Yes, we offer free shipping and returns on our products. We also provide samples for every shipping. For discounts, please visit our websites for updates or sign up for newsletters.


How do you source, test and ensure your ingredients' and products' safety and quality?

We source, test, and ensure the safety and quality of their ingredients and products by carefully selecting suppliers, conducting extensive research and development, performing rigorous testing, adhering to regulatory requirements, and implementing quality control measures during manufacturing.


Do you have any certifications, awards or recognitions for your brand or products?

We have obtained cruelty-free certifications from organizations like PETA and organic certifications such as USDA Organic.


What are some customer reviews or testimonials for your products?

Customer reviews can be viewed in the product page of our online store. 


How do you handle customer feedback, complaints or inquiries?

We always respond to our customers. We take care to study the feedback and relay the outcome (if applicable) to every relevant parties of the organization.


Do you have any tips or recommendations on how to use your products for optimal results?

The best tips are to follow the recommended application instructions, use the right amount for your skin's needs, and be consistent in your skincare routine.


Do you have any other products or services that complement your skincare line?

We recommend a complete regime for your skincare routine in accordance with our product line-up.


Can you recommend any DIY skincare recipes?

No, our products are meant for standalone use.


Do you have any guarantees, warranties or policies for your products?

If you are unhappy with your purchase, we offer a 30-day return but some conditions apply.


Do you have any upcoming launches, promotions or events for your products?

Please visit our website, social media, or sign up for newsletters for latest updates.


How do I choose the right SPF level for my skin?

To choose the right SPF level for your skin, consider your skin type, sun sensitivity, and the level of sun exposure you anticipate, aiming for at least SPF 30, which provides adequate protection for most people.